FREE DELIVERY FOR ORDERS OVER $25

Delivery Information

Currency

All prices are charged in Australian dollars (AUD).

Delivery fees

Order destination:

  • Australia - $8.00 standard shipping (free standard shipping for orders over $25); $15.30 express shipping
  • New Zealand - $16.55
  • Asia Pacific - $18.80
  • Rest of the World - $19.99

Delivery timeframes

Australia Post are experiencing significant delays for parcels coming out of Victoria. We apologise in advance if your order is affected by the current delays caused by COVID 19.

Orders are shipped every business day from our warehouse through Australia Post. In normal circumstances you can expect to receive your delivery to addresses within Australia in 4-7 business days for standard shipping and 2-3 business days for express shipping. International orders will take longer.

Order confirmation/tax invoice

Once payment has been processed you will receive an order confirmation/tax invoice to the email address you provided when ordering.

Order tracking

Your order will be updated with a tracking number once it has been shipped. Enter your tracking number via Australia Post to track your parcel.

Australia: If your order hasn’t arrived after 7 days, please email info@bakphysio.com with your order details

International: Orders are sent via registered mail but can only be tracked until they leave Australia. Please email info@bakphysio.com if you are concerned that your order hasn't arrived.

Returns

You have 30 days from the date of purchase to return your product(s) for a refund. Please read our Money Back Guarantee and Returns Policy.