Returns Policy

BakPhysio stands by our products 100% but if by chance you aren't satisfied with our products, or your product has a manufacturing fault, or you suffer from one of the conditions listed at the bottom of the page and your health professional has advised you against using any BakPhysio product, you can return the product. Once we have received the product, a refund will be applied to the card or PayPal account from which payment was taken. Please note that your financial institution usually takes 3-5 working days to clear funds into your bank account.

Please email us at to advise us of the returning product and, if you are comfortable, the associated reasons for returning the product. Then return the product at your expense in a re-sellable condition with packaging within 30 days of purchase for a refund (excluding postage and handling) to:

BakPhysio Pty Ltd
PO Box 1174
Hampton North
VIC 3188

Seek permission from your health professional before using any BakPhysio product if you suffer from any of the following conditions: Metastatic cancer, bone tumours, severe acute back pain, severe osteoporosis, past spinal fractures, previous back or neck surgery, moderate to severe scoliosis, haemophilia, rheumatic conditions, spondylolisthesis, spondylosis, spinal cord injury, spina bifida. If you are pregnant with joint hypermobility (i.e. excessive joint flexibility) see your health professional before using any BakPhysio product.

Please note that there can be minor inconsistencies in the Product/s. This is normal. By using the Product/s you accept the terms and conditions of use outlined herein and also on the packaging.